rgts2022-12-20T15:37:15+00:00

Welcome to

Responsible Gold Trading Services

Responsible Gold™ Trading Services (RGTS) is a department of Responsible Gold™ Trading DMCC (RGTD), a wholly owned subsidiary of Qenta Inc. RGTS offers investors the ability to trade & hold Responsible Gold™ via the RGTS platform. Following Euro Pacific Bank liquidation, the RGTS team continues to assist clients with precious metals trading and related services

Based in Dubai, U.A.E., RGTD is a fully licensed precious metals trading company, whose mission is to provide clients with global access to block-chain based, sustainable & traceable gold product. Responsible Gold™ and its technologies are also in full compliance with Shariah and industry best practice ESG standards.

RGTS will also be continuing the fully disclosed brokerage accounts previously offered by Euro Pacific Bank, which provide access to stocks, options, futures, forex, fixed income, and ETF’s from 125 markets, 31 countries, and 24 currencies 24 hours a day, 6 days a week.

Gold Trading Account
Brokerage Account

Frequently Asked Questions

In what currency will my payout be sent?2022-12-20T20:24:04+00:00

Read about payout currency
We will execute all payouts in USD. Please note however that these funds may be converted upon receipt by PayPal, Payoneer, MoneyGram, or your bank as determined by their policy.

What information do I need to provide to receive my payout via MoneyGram?2022-12-20T20:23:23+00:00

Information needed for MoneyGram payouts
For MoneyGram payouts, you would need to provide the Sender Name, Sender Country, Receiver Name, Receiver Country, DOB, address, phone number, and personal ID info.
Please note that MoneyGram payouts are currently available in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, UK, US, Canada, Australia, Hong Kong, New Zealand, and Singapore.

What information do I need to provide to receive my payout via bank transfer?2022-12-20T20:22:15+00:00

Information needed for bank transfers
The information required will depend on the type of transfer that you choose. Please refer to the below table which provides details for both ACH and SWIFT transfers:

US Customers (ACH Transfer)
1. Beneficiary Name
2. Routing/ABA number
3. Account number
4. Whether the bank account is a business or personal account

Non-US Customer (SWIFT Transfer)
1. Beneficiary Name
2. Beneficiary Address
3. Beneficiary Phone Number
4. Destination Bank Name
5. Destination Bank Address
6. Destination Bank SWIFT or BIC code
7. Account number or IBAN of the recipient

How do I request to be paid via Paypal or Payoneer?2022-12-20T20:19:03+00:00

In order to receive your payout via or Paypal or Payoneer please just send us an email to appsupport@qenta.com confirming the email address you would like your payment sent to. Once we have verified the transaction we will initiate the payment, which you will then receive within 24 to 48 hours.

What are my options for cash out?2023-01-12T11:04:20+00:00

You can hold your gold securely within the app until you decide to sell and cash out via PayPal, bank transfer, or Payoneer (*coming soon)

How do you maintain security?2022-12-20T20:13:15+00:00

We are developing an ecosystem of applications and services built on a permissioned blockchain distributed ledger. A blockchain distributed ledger makes the creation of immutable transaction records possible. Our blockchain is “permissioned” meaning that all participants must undergo KYC/AML processes. The technology allows for comprehensive identity and authentication management, regulatory compliance, supply chain provenance tracking, and title transfer solutions. The network has a limited number of nodes to facilitate high speed. The nodes are run by independent and highly regarded market participants and industry organizations to generate the trust of the ecosystem’s users and participants.

What technology is your platform built on?2022-12-20T20:12:45+00:00

Our blockchain is based on Quorum, an advanced evolution of the Ethereum blockchain developed by J.P. Morgan.

How will I get my gold if Qenta goes out of business?2022-12-20T20:11:53+00:00

In the unlikely event that Qenta Inc. goes out of business, you still maintain the title of ownership to your gold. As a customer, your gold holdings are fully insulated from Qenta’s activities. G-Mint S.à.r.l., a Swiss limited company (“G-Mint”), acts as your bailee for the gold associated with your purchases on the Qenta App. In such capacity, G-Mint keeps the gold in safe deposit with one of the licensed gold storage facilities for the benefit of each gold owner. In order to ensure G-Mint’s continued financial viability, G-Mint collects storage fees directly from each Qenta wallet, which are used to cover the cost of storing and insuring your gold. Please refer to the Vault Terms for more information.

Where are you headquartered?2022-12-20T20:11:17+00:00

Qenta Inc., is headquartered in Houston, TX with offices Accra, Bangalore, Dubai, Frankfurt, Geneva, Graz, Lahore, London, Sao Paulo, Sarajevo, and Shanghai.

Who runs the Qenta App?2023-01-12T12:28:52+00:00

Qenta Inc. is a privately held company with offices and operations on 5 continents and more than 400 employees. It offers the highest level of security and compliance and is governed by financial authorizations in Bermuda, Brazil, Dubai, Ghana, Luxembourg,  Switzerland, and the US.

What are the KYC requirements for a Qenta wallet?2022-12-20T20:09:04+00:00

We are committed to making the onboarding process as seamless as possible, while still ensuring that we adhere to industry best practices to ensure we are best positioned to secure the ecosystem from illicit participants or activity. To that end, via our secure and industry leading app design, you can provide all the necessary information in the comfort of your own home. All that is needed is internet connectivity and a valid government issued photo ID.

How can I sell my gold or cash out?2023-01-12T11:02:38+00:00

You can sell your gold or cash out at any time, 24/7 via PayPal or ACH or Swift bank transfer, and Payoneer (*coming soon) at the latest or real-time market price of gold.

What options do I have to redeem my digitized gold for physical gold? Is there a cost?2022-12-20T23:09:11+00:00

The responsibly sourced gold (Responsible Gold™), purchased on the Qenta App is currently not redeemable for physical gold.  However, in the near future we will update the list of countries where this service becomes available.

There will be no additional cost for the redemption of a kilobar (1,000 grams) however if redemption is required in smaller denominations, then 10 gram bars will be available at a manufacturing cost of 5%. In all cases shipping charges will be at the cost of the redeemer. You will be able to request the physical redemption of your gold through the Qenta App once the service is available in your country.

What is a spread?2022-12-20T20:01:34+00:00

In the gold market, and in financial markets in general, the difference between the buy price and the sell price is known as the “bid-ask spread”. It is the amount by which the Buy Price is greater than the Sell Price. This spread is how we cover our costs and make a profit.

How do you define the price of gold in the Qenta App?2022-12-20T19:55:10+00:00

The price of a gold is derived from the live market price of gold (which is quoted in US dollars per troy ounce) converted into grams. We sell Responsible Gold™, which means it has proof of responsible provenance from miner to refiner to vault. The price we display to customers includes a spread. That spread may vary based on the transaction amount, currency, and time of day in which you are transacting. The ethos behind our pricing is to provide customers with a competitive price for responsibly-sourced gold and a highly liquid market in which to buy, send, and spend digitized gold, 24/7.

What are the benefits of gold ownership?2023-01-18T07:59:16+00:00
Because gold prices often do not trade in the same direction as the stock market, some compare buying gold to buying insurance. You may not need it, but it may be beneficial in some circumstances.
This diversification means that under normal market conditions gold prices may have low correlation to most asset classes and in times of stress, such as during “tail events” and financial crises, gold prices’ correlation may be negative.
Gold may protect against the wealth decay of inflation and currency devaluation.
There is no credit risk associated with owning physical gold.
The drivers behind gold supply and demand tend to be independent of, and sometimes opposed to, other traditional reserve assets (like currencies, securities, and bonds), making physical gold an effective diversifier for investment portfolios.
Why have gold in your portfolio?2022-12-20T23:17:57+00:00

There are a few reasons why you might consider including gold in their portfolio:

  1. Diversification: Gold tends to have a low or negative correlation with other asset classes, such as stocks and bonds. This means that gold can potentially help to diversify an investment portfolio and reduce the overall volatility of returns.
  2. Inflation hedge: Gold is sometimes seen as a hedge against inflation because it tends to retain its value over time, even when the purchasing power of paper currencies declines.
  3. Safe haven: During times of economic or political uncertainty, gold is sometimes viewed as a safe haven asset because it is widely recognized and accepted as a store of value.

It’s important to note that gold is not a risk-free investment and can fluctuate in value. As with any investment, it’s important to do your own research and carefully consider your investment objectives, risk tolerance, and overall financial situation before deciding whether to invest in gold. Qenta does not provide tax, investment, or legal advice or advisory services.

What is Responsible Gold™?2022-12-20T19:43:47+00:00

All gold available on the Qenta App is responsibly sourced gold (Responsible Gold™) that is institutional grade 99.99% pure gold that has been verified to be responsibly sourced. Qenta uses taper-proof solutions to record Responsible Gold™ custody transfers from mine-to-vault-to-market in real time. Third-party miners, refiners, logistics providers, and vault operators around the world have tracked gold with the Responsible Gold™ Supply Chain Application.

How do I set up my Qenta Wallet?2022-12-20T19:38:57+00:00

First, you need to download the Qenta app from the Apple or Google Play Stores. Then, you will be prompted to register for your Qenta account. You will need to provide your email and country/state of residence as it appears on your government issued ID.

What is the Qenta App?2022-12-20T19:26:11+00:00

The Qenta App is a secure digital marketplace that offers users the ability to view real-time prices, buy, sell, hold, and get paid in responsibly sourced gold (Responsible Gold™), with account management, transaction history, and charts for tracking market trends.

What is Rivermet Resources?2022-12-18T09:56:49+00:00

Rivermet Resources is a private equity vehicle created to invest in new mines, late stage gold developers and restarted mining operations. Rivermet Resources may contract with EmTech to provide portfolio mines ESG consulting services.

What is Responsible Gold Supply Chain LLC?2022-12-18T09:55:49+00:00

Responsible Gold Supply Chain LLC (RGSC), a Delaware limited liability company, is an affiliate of EmTech formed in 2020. RGSC is responsible for the licensing and marketing of the Responsible Gold Supply Chain Application.

What is the goal of launching Responsible Gold?2022-12-18T09:41:31+00:00

To offer consumers and investors a 99.99% pure gold product that has been tracked from mine to vault or market with the Responsible Gold Supply Chain Application and in conformance with the Responsible Gold Standards. Responsible Gold is Shariah compliant and the Responsible Gold ecosystem positively contributes to the United Nations Sustainable Development Goals.

In what currency will my payout be sent?2022-12-20T20:24:04+00:00

Read about payout currency
We will execute all payouts in USD. Please note however that these funds may be converted upon receipt by PayPal, Payoneer, MoneyGram, or your bank as determined by their policy.

What information do I need to provide to receive my payout via MoneyGram?2022-12-20T20:23:23+00:00

Information needed for MoneyGram payouts
For MoneyGram payouts, you would need to provide the Sender Name, Sender Country, Receiver Name, Receiver Country, DOB, address, phone number, and personal ID info.
Please note that MoneyGram payouts are currently available in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, UK, US, Canada, Australia, Hong Kong, New Zealand, and Singapore.

What information do I need to provide to receive my payout via bank transfer?2022-12-20T20:22:15+00:00

Information needed for bank transfers
The information required will depend on the type of transfer that you choose. Please refer to the below table which provides details for both ACH and SWIFT transfers:

US Customers (ACH Transfer)
1. Beneficiary Name
2. Routing/ABA number
3. Account number
4. Whether the bank account is a business or personal account

Non-US Customer (SWIFT Transfer)
1. Beneficiary Name
2. Beneficiary Address
3. Beneficiary Phone Number
4. Destination Bank Name
5. Destination Bank Address
6. Destination Bank SWIFT or BIC code
7. Account number or IBAN of the recipient

How do I request to be paid via Paypal or Payoneer?2022-12-20T20:19:03+00:00

In order to receive your payout via or Paypal or Payoneer please just send us an email to appsupport@qenta.com confirming the email address you would like your payment sent to. Once we have verified the transaction we will initiate the payment, which you will then receive within 24 to 48 hours.

What are my options for cash out?2023-01-12T11:04:20+00:00

You can hold your gold securely within the app until you decide to sell and cash out via PayPal, bank transfer, or Payoneer (*coming soon)

How do you maintain security?2022-12-20T20:13:15+00:00

We are developing an ecosystem of applications and services built on a permissioned blockchain distributed ledger. A blockchain distributed ledger makes the creation of immutable transaction records possible. Our blockchain is “permissioned” meaning that all participants must undergo KYC/AML processes. The technology allows for comprehensive identity and authentication management, regulatory compliance, supply chain provenance tracking, and title transfer solutions. The network has a limited number of nodes to facilitate high speed. The nodes are run by independent and highly regarded market participants and industry organizations to generate the trust of the ecosystem’s users and participants.

What technology is your platform built on?2022-12-20T20:12:45+00:00

Our blockchain is based on Quorum, an advanced evolution of the Ethereum blockchain developed by J.P. Morgan.

How will I get my gold if Qenta goes out of business?2022-12-20T20:11:53+00:00

In the unlikely event that Qenta Inc. goes out of business, you still maintain the title of ownership to your gold. As a customer, your gold holdings are fully insulated from Qenta’s activities. G-Mint S.à.r.l., a Swiss limited company (“G-Mint”), acts as your bailee for the gold associated with your purchases on the Qenta App. In such capacity, G-Mint keeps the gold in safe deposit with one of the licensed gold storage facilities for the benefit of each gold owner. In order to ensure G-Mint’s continued financial viability, G-Mint collects storage fees directly from each Qenta wallet, which are used to cover the cost of storing and insuring your gold. Please refer to the Vault Terms for more information.

Where are you headquartered?2022-12-20T20:11:17+00:00

Qenta Inc., is headquartered in Houston, TX with offices Accra, Bangalore, Dubai, Frankfurt, Geneva, Graz, Lahore, London, Sao Paulo, Sarajevo, and Shanghai.

Who runs the Qenta App?2023-01-12T12:28:52+00:00

Qenta Inc. is a privately held company with offices and operations on 5 continents and more than 400 employees. It offers the highest level of security and compliance and is governed by financial authorizations in Bermuda, Brazil, Dubai, Ghana, Luxembourg,  Switzerland, and the US.

What are the KYC requirements for a Qenta wallet?2022-12-20T20:09:04+00:00

We are committed to making the onboarding process as seamless as possible, while still ensuring that we adhere to industry best practices to ensure we are best positioned to secure the ecosystem from illicit participants or activity. To that end, via our secure and industry leading app design, you can provide all the necessary information in the comfort of your own home. All that is needed is internet connectivity and a valid government issued photo ID.

How can I sell my gold or cash out?2023-01-12T11:02:38+00:00

You can sell your gold or cash out at any time, 24/7 via PayPal or ACH or Swift bank transfer, and Payoneer (*coming soon) at the latest or real-time market price of gold.

What options do I have to redeem my digitized gold for physical gold? Is there a cost?2022-12-20T23:09:11+00:00

The responsibly sourced gold (Responsible Gold™), purchased on the Qenta App is currently not redeemable for physical gold.  However, in the near future we will update the list of countries where this service becomes available.

There will be no additional cost for the redemption of a kilobar (1,000 grams) however if redemption is required in smaller denominations, then 10 gram bars will be available at a manufacturing cost of 5%. In all cases shipping charges will be at the cost of the redeemer. You will be able to request the physical redemption of your gold through the Qenta App once the service is available in your country.

What is a spread?2022-12-20T20:01:34+00:00

In the gold market, and in financial markets in general, the difference between the buy price and the sell price is known as the “bid-ask spread”. It is the amount by which the Buy Price is greater than the Sell Price. This spread is how we cover our costs and make a profit.

How do you define the price of gold in the Qenta App?2022-12-20T19:55:10+00:00

The price of a gold is derived from the live market price of gold (which is quoted in US dollars per troy ounce) converted into grams. We sell Responsible Gold™, which means it has proof of responsible provenance from miner to refiner to vault. The price we display to customers includes a spread. That spread may vary based on the transaction amount, currency, and time of day in which you are transacting. The ethos behind our pricing is to provide customers with a competitive price for responsibly-sourced gold and a highly liquid market in which to buy, send, and spend digitized gold, 24/7.

What are the benefits of gold ownership?2023-01-18T07:59:16+00:00
Because gold prices often do not trade in the same direction as the stock market, some compare buying gold to buying insurance. You may not need it, but it may be beneficial in some circumstances.
This diversification means that under normal market conditions gold prices may have low correlation to most asset classes and in times of stress, such as during “tail events” and financial crises, gold prices’ correlation may be negative.
Gold may protect against the wealth decay of inflation and currency devaluation.
There is no credit risk associated with owning physical gold.
The drivers behind gold supply and demand tend to be independent of, and sometimes opposed to, other traditional reserve assets (like currencies, securities, and bonds), making physical gold an effective diversifier for investment portfolios.
Why have gold in your portfolio?2022-12-20T23:17:57+00:00

There are a few reasons why you might consider including gold in their portfolio:

  1. Diversification: Gold tends to have a low or negative correlation with other asset classes, such as stocks and bonds. This means that gold can potentially help to diversify an investment portfolio and reduce the overall volatility of returns.
  2. Inflation hedge: Gold is sometimes seen as a hedge against inflation because it tends to retain its value over time, even when the purchasing power of paper currencies declines.
  3. Safe haven: During times of economic or political uncertainty, gold is sometimes viewed as a safe haven asset because it is widely recognized and accepted as a store of value.

It’s important to note that gold is not a risk-free investment and can fluctuate in value. As with any investment, it’s important to do your own research and carefully consider your investment objectives, risk tolerance, and overall financial situation before deciding whether to invest in gold. Qenta does not provide tax, investment, or legal advice or advisory services.

What is Responsible Gold™?2022-12-20T19:43:47+00:00

All gold available on the Qenta App is responsibly sourced gold (Responsible Gold™) that is institutional grade 99.99% pure gold that has been verified to be responsibly sourced. Qenta uses taper-proof solutions to record Responsible Gold™ custody transfers from mine-to-vault-to-market in real time. Third-party miners, refiners, logistics providers, and vault operators around the world have tracked gold with the Responsible Gold™ Supply Chain Application.

How do I set up my Qenta Wallet?2022-12-20T19:38:57+00:00

First, you need to download the Qenta app from the Apple or Google Play Stores. Then, you will be prompted to register for your Qenta account. You will need to provide your email and country/state of residence as it appears on your government issued ID.

What is the Qenta App?2022-12-20T19:26:11+00:00

The Qenta App is a secure digital marketplace that offers users the ability to view real-time prices, buy, sell, hold, and get paid in responsibly sourced gold (Responsible Gold™), with account management, transaction history, and charts for tracking market trends.

What is Rivermet Resources?2022-12-18T09:56:49+00:00

Rivermet Resources is a private equity vehicle created to invest in new mines, late stage gold developers and restarted mining operations. Rivermet Resources may contract with EmTech to provide portfolio mines ESG consulting services.

What is Responsible Gold Supply Chain LLC?2022-12-18T09:55:49+00:00

Responsible Gold Supply Chain LLC (RGSC), a Delaware limited liability company, is an affiliate of EmTech formed in 2020. RGSC is responsible for the licensing and marketing of the Responsible Gold Supply Chain Application.

What is the goal of launching Responsible Gold?2022-12-18T09:41:31+00:00

To offer consumers and investors a 99.99% pure gold product that has been tracked from mine to vault or market with the Responsible Gold Supply Chain Application and in conformance with the Responsible Gold Standards. Responsible Gold is Shariah compliant and the Responsible Gold ecosystem positively contributes to the United Nations Sustainable Development Goals.

In what currency will my payout be sent?2022-12-20T20:24:04+00:00

Read about payout currency
We will execute all payouts in USD. Please note however that these funds may be converted upon receipt by PayPal, Payoneer, MoneyGram, or your bank as determined by their policy.

What information do I need to provide to receive my payout via MoneyGram?2022-12-20T20:23:23+00:00

Information needed for MoneyGram payouts
For MoneyGram payouts, you would need to provide the Sender Name, Sender Country, Receiver Name, Receiver Country, DOB, address, phone number, and personal ID info.
Please note that MoneyGram payouts are currently available in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, UK, US, Canada, Australia, Hong Kong, New Zealand, and Singapore.

What information do I need to provide to receive my payout via bank transfer?2022-12-20T20:22:15+00:00

Information needed for bank transfers
The information required will depend on the type of transfer that you choose. Please refer to the below table which provides details for both ACH and SWIFT transfers:

US Customers (ACH Transfer)
1. Beneficiary Name
2. Routing/ABA number
3. Account number
4. Whether the bank account is a business or personal account

Non-US Customer (SWIFT Transfer)
1. Beneficiary Name
2. Beneficiary Address
3. Beneficiary Phone Number
4. Destination Bank Name
5. Destination Bank Address
6. Destination Bank SWIFT or BIC code
7. Account number or IBAN of the recipient

How do I request to be paid via Paypal or Payoneer?2022-12-20T20:19:03+00:00

In order to receive your payout via or Paypal or Payoneer please just send us an email to appsupport@qenta.com confirming the email address you would like your payment sent to. Once we have verified the transaction we will initiate the payment, which you will then receive within 24 to 48 hours.

What are my options for cash out?2023-01-12T11:04:20+00:00

You can hold your gold securely within the app until you decide to sell and cash out via PayPal, bank transfer, or Payoneer (*coming soon)

How do you maintain security?2022-12-20T20:13:15+00:00

We are developing an ecosystem of applications and services built on a permissioned blockchain distributed ledger. A blockchain distributed ledger makes the creation of immutable transaction records possible. Our blockchain is “permissioned” meaning that all participants must undergo KYC/AML processes. The technology allows for comprehensive identity and authentication management, regulatory compliance, supply chain provenance tracking, and title transfer solutions. The network has a limited number of nodes to facilitate high speed. The nodes are run by independent and highly regarded market participants and industry organizations to generate the trust of the ecosystem’s users and participants.

What technology is your platform built on?2022-12-20T20:12:45+00:00

Our blockchain is based on Quorum, an advanced evolution of the Ethereum blockchain developed by J.P. Morgan.

How will I get my gold if Qenta goes out of business?2022-12-20T20:11:53+00:00

In the unlikely event that Qenta Inc. goes out of business, you still maintain the title of ownership to your gold. As a customer, your gold holdings are fully insulated from Qenta’s activities. G-Mint S.à.r.l., a Swiss limited company (“G-Mint”), acts as your bailee for the gold associated with your purchases on the Qenta App. In such capacity, G-Mint keeps the gold in safe deposit with one of the licensed gold storage facilities for the benefit of each gold owner. In order to ensure G-Mint’s continued financial viability, G-Mint collects storage fees directly from each Qenta wallet, which are used to cover the cost of storing and insuring your gold. Please refer to the Vault Terms for more information.

Where are you headquartered?2022-12-20T20:11:17+00:00

Qenta Inc., is headquartered in Houston, TX with offices Accra, Bangalore, Dubai, Frankfurt, Geneva, Graz, Lahore, London, Sao Paulo, Sarajevo, and Shanghai.

Who runs the Qenta App?2023-01-12T12:28:52+00:00

Qenta Inc. is a privately held company with offices and operations on 5 continents and more than 400 employees. It offers the highest level of security and compliance and is governed by financial authorizations in Bermuda, Brazil, Dubai, Ghana, Luxembourg,  Switzerland, and the US.

What are the KYC requirements for a Qenta wallet?2022-12-20T20:09:04+00:00

We are committed to making the onboarding process as seamless as possible, while still ensuring that we adhere to industry best practices to ensure we are best positioned to secure the ecosystem from illicit participants or activity. To that end, via our secure and industry leading app design, you can provide all the necessary information in the comfort of your own home. All that is needed is internet connectivity and a valid government issued photo ID.

How can I sell my gold or cash out?2023-01-12T11:02:38+00:00

You can sell your gold or cash out at any time, 24/7 via PayPal or ACH or Swift bank transfer, and Payoneer (*coming soon) at the latest or real-time market price of gold.

What options do I have to redeem my digitized gold for physical gold? Is there a cost?2022-12-20T23:09:11+00:00

The responsibly sourced gold (Responsible Gold™), purchased on the Qenta App is currently not redeemable for physical gold.  However, in the near future we will update the list of countries where this service becomes available.

There will be no additional cost for the redemption of a kilobar (1,000 grams) however if redemption is required in smaller denominations, then 10 gram bars will be available at a manufacturing cost of 5%. In all cases shipping charges will be at the cost of the redeemer. You will be able to request the physical redemption of your gold through the Qenta App once the service is available in your country.

What is a spread?2022-12-20T20:01:34+00:00

In the gold market, and in financial markets in general, the difference between the buy price and the sell price is known as the “bid-ask spread”. It is the amount by which the Buy Price is greater than the Sell Price. This spread is how we cover our costs and make a profit.

How do you define the price of gold in the Qenta App?2022-12-20T19:55:10+00:00

The price of a gold is derived from the live market price of gold (which is quoted in US dollars per troy ounce) converted into grams. We sell Responsible Gold™, which means it has proof of responsible provenance from miner to refiner to vault. The price we display to customers includes a spread. That spread may vary based on the transaction amount, currency, and time of day in which you are transacting. The ethos behind our pricing is to provide customers with a competitive price for responsibly-sourced gold and a highly liquid market in which to buy, send, and spend digitized gold, 24/7.

What are the benefits of gold ownership?2023-01-18T07:59:16+00:00
Because gold prices often do not trade in the same direction as the stock market, some compare buying gold to buying insurance. You may not need it, but it may be beneficial in some circumstances.
This diversification means that under normal market conditions gold prices may have low correlation to most asset classes and in times of stress, such as during “tail events” and financial crises, gold prices’ correlation may be negative.
Gold may protect against the wealth decay of inflation and currency devaluation.
There is no credit risk associated with owning physical gold.
The drivers behind gold supply and demand tend to be independent of, and sometimes opposed to, other traditional reserve assets (like currencies, securities, and bonds), making physical gold an effective diversifier for investment portfolios.
Why have gold in your portfolio?2022-12-20T23:17:57+00:00

There are a few reasons why you might consider including gold in their portfolio:

  1. Diversification: Gold tends to have a low or negative correlation with other asset classes, such as stocks and bonds. This means that gold can potentially help to diversify an investment portfolio and reduce the overall volatility of returns.
  2. Inflation hedge: Gold is sometimes seen as a hedge against inflation because it tends to retain its value over time, even when the purchasing power of paper currencies declines.
  3. Safe haven: During times of economic or political uncertainty, gold is sometimes viewed as a safe haven asset because it is widely recognized and accepted as a store of value.

It’s important to note that gold is not a risk-free investment and can fluctuate in value. As with any investment, it’s important to do your own research and carefully consider your investment objectives, risk tolerance, and overall financial situation before deciding whether to invest in gold. Qenta does not provide tax, investment, or legal advice or advisory services.

What is Responsible Gold™?2022-12-20T19:43:47+00:00

All gold available on the Qenta App is responsibly sourced gold (Responsible Gold™) that is institutional grade 99.99% pure gold that has been verified to be responsibly sourced. Qenta uses taper-proof solutions to record Responsible Gold™ custody transfers from mine-to-vault-to-market in real time. Third-party miners, refiners, logistics providers, and vault operators around the world have tracked gold with the Responsible Gold™ Supply Chain Application.

How do I set up my Qenta Wallet?2022-12-20T19:38:57+00:00

First, you need to download the Qenta app from the Apple or Google Play Stores. Then, you will be prompted to register for your Qenta account. You will need to provide your email and country/state of residence as it appears on your government issued ID.

What is the Qenta App?2022-12-20T19:26:11+00:00

The Qenta App is a secure digital marketplace that offers users the ability to view real-time prices, buy, sell, hold, and get paid in responsibly sourced gold (Responsible Gold™), with account management, transaction history, and charts for tracking market trends.

What is Rivermet Resources?2022-12-18T09:56:49+00:00

Rivermet Resources is a private equity vehicle created to invest in new mines, late stage gold developers and restarted mining operations. Rivermet Resources may contract with EmTech to provide portfolio mines ESG consulting services.

What is Responsible Gold Supply Chain LLC?2022-12-18T09:55:49+00:00

Responsible Gold Supply Chain LLC (RGSC), a Delaware limited liability company, is an affiliate of EmTech formed in 2020. RGSC is responsible for the licensing and marketing of the Responsible Gold Supply Chain Application.

What is the goal of launching Responsible Gold?2022-12-18T09:41:31+00:00

To offer consumers and investors a 99.99% pure gold product that has been tracked from mine to vault or market with the Responsible Gold Supply Chain Application and in conformance with the Responsible Gold Standards. Responsible Gold is Shariah compliant and the Responsible Gold ecosystem positively contributes to the United Nations Sustainable Development Goals.

In what currency will my payout be sent?2022-12-20T20:24:04+00:00

Read about payout currency
We will execute all payouts in USD. Please note however that these funds may be converted upon receipt by PayPal, Payoneer, MoneyGram, or your bank as determined by their policy.

What information do I need to provide to receive my payout via MoneyGram?2022-12-20T20:23:23+00:00

Information needed for MoneyGram payouts
For MoneyGram payouts, you would need to provide the Sender Name, Sender Country, Receiver Name, Receiver Country, DOB, address, phone number, and personal ID info.
Please note that MoneyGram payouts are currently available in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, UK, US, Canada, Australia, Hong Kong, New Zealand, and Singapore.

What information do I need to provide to receive my payout via bank transfer?2022-12-20T20:22:15+00:00

Information needed for bank transfers
The information required will depend on the type of transfer that you choose. Please refer to the below table which provides details for both ACH and SWIFT transfers:

US Customers (ACH Transfer)
1. Beneficiary Name
2. Routing/ABA number
3. Account number
4. Whether the bank account is a business or personal account

Non-US Customer (SWIFT Transfer)
1. Beneficiary Name
2. Beneficiary Address
3. Beneficiary Phone Number
4. Destination Bank Name
5. Destination Bank Address
6. Destination Bank SWIFT or BIC code
7. Account number or IBAN of the recipient

How do I request to be paid via Paypal or Payoneer?2022-12-20T20:19:03+00:00

In order to receive your payout via or Paypal or Payoneer please just send us an email to appsupport@qenta.com confirming the email address you would like your payment sent to. Once we have verified the transaction we will initiate the payment, which you will then receive within 24 to 48 hours.

What are my options for cash out?2023-01-12T11:04:20+00:00

You can hold your gold securely within the app until you decide to sell and cash out via PayPal, bank transfer, or Payoneer (*coming soon)

How do you maintain security?2022-12-20T20:13:15+00:00

We are developing an ecosystem of applications and services built on a permissioned blockchain distributed ledger. A blockchain distributed ledger makes the creation of immutable transaction records possible. Our blockchain is “permissioned” meaning that all participants must undergo KYC/AML processes. The technology allows for comprehensive identity and authentication management, regulatory compliance, supply chain provenance tracking, and title transfer solutions. The network has a limited number of nodes to facilitate high speed. The nodes are run by independent and highly regarded market participants and industry organizations to generate the trust of the ecosystem’s users and participants.

What technology is your platform built on?2022-12-20T20:12:45+00:00

Our blockchain is based on Quorum, an advanced evolution of the Ethereum blockchain developed by J.P. Morgan.

How will I get my gold if Qenta goes out of business?2022-12-20T20:11:53+00:00

In the unlikely event that Qenta Inc. goes out of business, you still maintain the title of ownership to your gold. As a customer, your gold holdings are fully insulated from Qenta’s activities. G-Mint S.à.r.l., a Swiss limited company (“G-Mint”), acts as your bailee for the gold associated with your purchases on the Qenta App. In such capacity, G-Mint keeps the gold in safe deposit with one of the licensed gold storage facilities for the benefit of each gold owner. In order to ensure G-Mint’s continued financial viability, G-Mint collects storage fees directly from each Qenta wallet, which are used to cover the cost of storing and insuring your gold. Please refer to the Vault Terms for more information.

Where are you headquartered?2022-12-20T20:11:17+00:00

Qenta Inc., is headquartered in Houston, TX with offices Accra, Bangalore, Dubai, Frankfurt, Geneva, Graz, Lahore, London, Sao Paulo, Sarajevo, and Shanghai.

Who runs the Qenta App?2023-01-12T12:28:52+00:00

Qenta Inc. is a privately held company with offices and operations on 5 continents and more than 400 employees. It offers the highest level of security and compliance and is governed by financial authorizations in Bermuda, Brazil, Dubai, Ghana, Luxembourg,  Switzerland, and the US.

What are the KYC requirements for a Qenta wallet?2022-12-20T20:09:04+00:00

We are committed to making the onboarding process as seamless as possible, while still ensuring that we adhere to industry best practices to ensure we are best positioned to secure the ecosystem from illicit participants or activity. To that end, via our secure and industry leading app design, you can provide all the necessary information in the comfort of your own home. All that is needed is internet connectivity and a valid government issued photo ID.

How can I sell my gold or cash out?2023-01-12T11:02:38+00:00

You can sell your gold or cash out at any time, 24/7 via PayPal or ACH or Swift bank transfer, and Payoneer (*coming soon) at the latest or real-time market price of gold.

What options do I have to redeem my digitized gold for physical gold? Is there a cost?2022-12-20T23:09:11+00:00

The responsibly sourced gold (Responsible Gold™), purchased on the Qenta App is currently not redeemable for physical gold.  However, in the near future we will update the list of countries where this service becomes available.

There will be no additional cost for the redemption of a kilobar (1,000 grams) however if redemption is required in smaller denominations, then 10 gram bars will be available at a manufacturing cost of 5%. In all cases shipping charges will be at the cost of the redeemer. You will be able to request the physical redemption of your gold through the Qenta App once the service is available in your country.

What is a spread?2022-12-20T20:01:34+00:00

In the gold market, and in financial markets in general, the difference between the buy price and the sell price is known as the “bid-ask spread”. It is the amount by which the Buy Price is greater than the Sell Price. This spread is how we cover our costs and make a profit.

How do you define the price of gold in the Qenta App?2022-12-20T19:55:10+00:00

The price of a gold is derived from the live market price of gold (which is quoted in US dollars per troy ounce) converted into grams. We sell Responsible Gold™, which means it has proof of responsible provenance from miner to refiner to vault. The price we display to customers includes a spread. That spread may vary based on the transaction amount, currency, and time of day in which you are transacting. The ethos behind our pricing is to provide customers with a competitive price for responsibly-sourced gold and a highly liquid market in which to buy, send, and spend digitized gold, 24/7.

What are the benefits of gold ownership?2023-01-18T07:59:16+00:00
Because gold prices often do not trade in the same direction as the stock market, some compare buying gold to buying insurance. You may not need it, but it may be beneficial in some circumstances.
This diversification means that under normal market conditions gold prices may have low correlation to most asset classes and in times of stress, such as during “tail events” and financial crises, gold prices’ correlation may be negative.
Gold may protect against the wealth decay of inflation and currency devaluation.
There is no credit risk associated with owning physical gold.
The drivers behind gold supply and demand tend to be independent of, and sometimes opposed to, other traditional reserve assets (like currencies, securities, and bonds), making physical gold an effective diversifier for investment portfolios.
Why have gold in your portfolio?2022-12-20T23:17:57+00:00

There are a few reasons why you might consider including gold in their portfolio:

  1. Diversification: Gold tends to have a low or negative correlation with other asset classes, such as stocks and bonds. This means that gold can potentially help to diversify an investment portfolio and reduce the overall volatility of returns.
  2. Inflation hedge: Gold is sometimes seen as a hedge against inflation because it tends to retain its value over time, even when the purchasing power of paper currencies declines.
  3. Safe haven: During times of economic or political uncertainty, gold is sometimes viewed as a safe haven asset because it is widely recognized and accepted as a store of value.

It’s important to note that gold is not a risk-free investment and can fluctuate in value. As with any investment, it’s important to do your own research and carefully consider your investment objectives, risk tolerance, and overall financial situation before deciding whether to invest in gold. Qenta does not provide tax, investment, or legal advice or advisory services.

What is Responsible Gold™?2022-12-20T19:43:47+00:00

All gold available on the Qenta App is responsibly sourced gold (Responsible Gold™) that is institutional grade 99.99% pure gold that has been verified to be responsibly sourced. Qenta uses taper-proof solutions to record Responsible Gold™ custody transfers from mine-to-vault-to-market in real time. Third-party miners, refiners, logistics providers, and vault operators around the world have tracked gold with the Responsible Gold™ Supply Chain Application.

How do I set up my Qenta Wallet?2022-12-20T19:38:57+00:00

First, you need to download the Qenta app from the Apple or Google Play Stores. Then, you will be prompted to register for your Qenta account. You will need to provide your email and country/state of residence as it appears on your government issued ID.

What is the Qenta App?2022-12-20T19:26:11+00:00

The Qenta App is a secure digital marketplace that offers users the ability to view real-time prices, buy, sell, hold, and get paid in responsibly sourced gold (Responsible Gold™), with account management, transaction history, and charts for tracking market trends.

What is Rivermet Resources?2022-12-18T09:56:49+00:00

Rivermet Resources is a private equity vehicle created to invest in new mines, late stage gold developers and restarted mining operations. Rivermet Resources may contract with EmTech to provide portfolio mines ESG consulting services.

What is Responsible Gold Supply Chain LLC?2022-12-18T09:55:49+00:00

Responsible Gold Supply Chain LLC (RGSC), a Delaware limited liability company, is an affiliate of EmTech formed in 2020. RGSC is responsible for the licensing and marketing of the Responsible Gold Supply Chain Application.

What is the goal of launching Responsible Gold?2022-12-18T09:41:31+00:00

To offer consumers and investors a 99.99% pure gold product that has been tracked from mine to vault or market with the Responsible Gold Supply Chain Application and in conformance with the Responsible Gold Standards. Responsible Gold is Shariah compliant and the Responsible Gold ecosystem positively contributes to the United Nations Sustainable Development Goals.

What is Responsible Gold

Historically, Gold is one of the oldest forms of currency, and a symbol of wealth, power, and beauty. However, not all Gold is created equal because of its content & origin. As a result, we have created Responsible Gold™, which has 99.99% Gold purity, blockchain based proof of provenance, and chain of custody transparency with gold tracked from mine to vault using our Responsible Gold™ Supply Chain Application.

Features

Integrity

Our blockchain is compliant with Responsible Gold™ Standards. Our supply chain partners also adhere strictly to ESG practices recommended by the OECD, the World Gold Council and the LBMA.

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Irrefutability

The first fully- automated and tamper-proof solution to record gold custody transfers from mine-to-market in real time. Users can track Gold Provenance and chain of custody with the Responsible Gold Supply Chain Application.

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Authenticity

GoldID is an advanced bar security solution that uses artificial intelligence to identify and recognize the unique physical characteristics of each gold bar. The technology prevents fraud and counterfeit bars entering the ecosystem by verifying bar identities.

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Highest fineness

Responsible Gold™ has 99.99% gold purity.

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Trade anywhere , anytime

Comprehensive trading platform

The RGTS platform can give you access to the precious metals market from anywhere in the world, 24/7. Simply log in to the platform, and you can invest and track your holdings conveniently.

Allocated Gold Bars

Your gold holdings are physically backed with the ratio of 1:1. Physical gold are investment-grade, fully insured LBMA/Good Delivery bars that can be delivered to your location by requests.

Secure storage

Gold is safely stored in Switzerland with license vaults. We have chosen reputable partners… 

Completely liquid

You can easily and securely convert your gold holdings to cash in over a dozen currencies on the RGTS platform. Once the proceeds are credited to your RGTS account in 1-2 business days, they can be wired internationally.

More transparency

Once your gold account is opened, account statement will be available monthly. Additionally, our gold is stored in a certified vault that is audited regularly by a third party. The auditor would weigh every bar and inspects it for its number, brand, and assay information. The collected information is then compared with the vault’s records, and the findings are reconciled against the blockchain records. Once the auditing process is completed, audit reports are posted on our website.

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